Refunds and Returns
سياسة الاسترجاع والاستبدال
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. The OLORAIN web-store cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to OLORAIN. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer’s expense. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser. Note that additional duties and/or taxes will not be refunded. Neither will the original shipping costs for delivering your order. VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery. Exchanges and returns can only be made as described in OLORAIN web-store’s instructions, which will be e-mailed to you in such case. Items cannot be exchanged or refunded at other stores than the web-store.